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Customer Feedback Survey
Thank you for your recent contact with our customer service department.  To ensure customer satisfaction, we value your feedback.  Your insights will be used to improve the service that we provide to our customers.  Thank you again for your time. 
Name:  Phone #: 
Address: 
City:  State:     Zip: 
 Email: 
How did you contact the TMP customer service department? 
Phone    Fax    Email    Letter

What is the nature of your inquiry? 
Product Support    Warranty Issue    Shipping / Invoicing Errors

Telephone Callers - How long was your wait befor speaking to a representitive?
I received immediate assistance   Within 2 minutes    2 - 5 Minutes    More than 5 Minutes
I was unable to reach a representitive

Email Users - How long did you wait for a reply to your email?
I received immediate assistance    Within 30 minutes    30 - 60 Minutes    Within 24 hours    Within 3 days
Greater than 3 days

The customer service rep handeled my call quickly.
Strongly Agree    Agree    Neutral    Disagree    Strongly Disagree

The customer service rep was very knowledgeable.
Strongly Agree    Agree    Neutral    Disagree    Strongly Disagree

Outcome - Which option best describes the outcome of your contact with our customer service department?
I was provided with a good resolution    My problem clould not be solved    I was given the wrong information
Other: 

What is the name of the customer service rep who helped you?
Agents Name:   ** You must know your agent's name to receive a keychain!!!
Please rate the characteristics of the sales rep who helped you.
  Patient
  Enthusiastic
  Listened Carefully
  Friendly
  Responsive
  Courteous
 If you still have an unresolved issue, please provide a brief description below and a customer service manager will contact you.
 
Enter the code as it is shown below:
 
 
 
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